Terms Of Service

Welcome to Yerilo. The terms on this page set out the agreement between you and us whenever you browse yerilo.com or buy something from our shop. We have tried to keep them clear and easy to follow. When you use the site or place an order, you accept these terms, so please take a few minutes to read them first.

Effective date: November 2, 2026.

1. Who we are

Yerilo is an online shop for kids' toys, games and everyday essentials, run by the company below.

Company Name: Novaridge Holdings LLC
Address: Unit A1, 3237 54th Street, Valley, AL 36854, United States
Email: support@yerilo.com
Support Phone Number: +1 (347) 651-0409
Company Phone Number: +1 (201) 361-5604

Throughout these terms, "Yerilo", "we", "us" and "our" refer to Novaridge Holdings LLC operating the Yerilo shop. "You" refers to the person visiting the site or buying from it.

Our customer service team is available Monday to Sunday, 8:00 AM to 4:00 PM MT, and our average response time is within 12 hours.

2. Who can place an order

Our shop is built for parents, grandparents, relatives and anyone buying a gift for a child. Orders must be placed by an adult aged 18 or over who is able to enter into a binding agreement. The site is not intended for use by children, and we ask that children do not place orders or send us their personal details.

We deliver to addresses in the United States and the United Kingdom. We are not able to accept orders for delivery anywhere else.

3. Your details and your account

You can check out without creating an account. If you do open one, keep your sign-in details to yourself, because you are responsible for anything done through your account.

Please make sure your name, email address, phone number and delivery address are correct before you confirm an order. We send each parcel to the address entered at checkout. A mistake in the address can delay a delivery or send the parcel back to the carrier. If you notice an error, contact us as soon as you can and we will update the order if it has not shipped yet.

4. Our products and age guidance

We pick every item in our range with care and describe each one as accurately as we can, with photos, sizes and key features. Colors may look slightly different from screen to screen, and small differences in shade or finish are normal for many products.

Every product page shows an age guidance. This tells you the youngest age the product is suited to. Please read it, together with any warnings on the page and on the packaging, before you buy and before a child uses the product. Age guidance helps you choose the right item and is not a promise about what any child will learn or achieve.

Items are offered while stock lasts. If a product sells out after you have ordered it, we will let you know and offer you a full refund or a similar item, whichever you prefer.

5. Prices and payment

All prices are shown in US dollars (USD). Delivery is free on every order, so the total you see at checkout is the amount you pay for your items and shipping. Depending on where you live, your bank may add charges outside our control, such as currency conversion fees.

We accept major credit and debit cards, including Visa, Mastercard and Maestro, through our secure checkout. Your card is charged once, for the order total, when you place the order. We never take any further payment from your card without a new order from you.

6. How the charge appears on your statement

Payments for Yerilo orders appear on your card or bank statement as Yerilo.com. If you see this name and are not sure what it relates to, please email support@yerilo.com before contacting your bank. We can usually find the order straight away and answer your question quickly. You can also read our Before You Dispute page.

7. Mistakes in prices or descriptions

We check our listings carefully, but errors can happen. If a product is listed at a clearly wrong price or with a wrong description, we may cancel the order and refund you in full, or contact you to ask whether you would like to continue at the correct price. We will not charge you more than the amount you agreed to at checkout without asking you first.

8. When your order is accepted

After you place an order, we send an email confirming that we have received it. Our agreement to supply the goods starts when we confirm that your order is being processed or has shipped. We may decline or cancel an order, with a full refund, if an item is unavailable, if we cannot verify the payment or if we suspect the order is fraudulent.

You can cancel an order by emailing us within 1 hour of placing it. Once an order has shipped, it can no longer be canceled, but you can use our returns process instead.

9. Shipping

Every order ships free of charge. Our method is Standard (6 to 11 business days): orders are processed in 1 to 3 business days and transit takes 5 to 8 business days. We ship within the United States and the United Kingdom, and we email you a tracking number as soon as your parcel ships. If a parcel is lost, we open an investigation with the carrier and then send a replacement or a full refund. All the details are in our Shipping Policy, and you can follow your parcel on the Track Your Order page.

10. Returns and refunds

You can return items within 30 days of the delivery date, provided they are unused and in their original condition and packaging. To start a return, email us with your order number and we will send instructions and the return address. Please wait for our reply before sending anything back. Items that go in the mouth or are worn against the skin, such as kids' water bottles, cups, headphones, slippers and bath robes, can only be returned unopened and unused unless they are faulty.

Refunds are paid to your original payment method, typically within 10 business days once the return is accepted. The full rules, including what happens with faulty or damaged items, are in our Refund Policy.

11. Product safety and supervision

The safety of the children who use our products matters to us, and it is a responsibility we share with you. Please:

Follow the age guidance shown on each product page and on the packaging.
Take note of the warning shown on toys with small parts: "WARNING: CHOKING HAZARD. Small parts. Not for children under 3 years." Keep these toys away from children under 3.
Supervise children during play. We recommend adult supervision for all of our toys, and especially for younger children.
Keep batteries, including spare and used batteries, away from young children. Fit and change batteries yourself, and check that battery covers are closed securely.
Check products regularly for wear or damage and stop using any item that is broken.
Read and keep the instructions and warnings that come with each product.

If you have a question about whether a product suits a particular child, ask us before you buy and we will share the information we have.

12. Intellectual property

The content on yerilo.com, including text, graphics, logos, page layouts and photographs, belongs to us or is used with permission. You may view and print pages for your own personal use. You may not copy, republish, sell or otherwise use any of this content for business purposes without our written consent.

13. Using the site fairly

When you use our site, you agree not to:

break any law or regulation;
place orders using payment details you are not authorized to use;
interfere with the working or security of the site, or try to reach parts of it you are not meant to access;
use automated tools to collect content or data from the site;
send harmful code or misleading information to us or through the site.

We may suspend access or cancel orders where we believe these terms have been broken.

14. Limitation of liability

Nothing in these terms limits any rights you have under consumer protection laws that cannot be excluded. Subject to that, our total liability for any claim connected to an order is limited to the amount you paid for that order. We are not responsible for losses that were not reasonably foreseeable, for indirect losses, or for losses caused by events outside our reasonable control, such as severe weather, carrier disruption or network outages. We are also not responsible for harm caused by using a product against its age guidance, warnings or instructions.

15. Indemnity

If you break these terms or misuse the site, and a claim is made against us as a result, you agree to cover the reasonable costs, losses and legal fees we incur because of it.

16. Governing law

These terms, and any dispute arising from them or from an order, are governed by the laws of the State of Wyoming, United States. If you live in the United Kingdom, you also keep the protection of any mandatory consumer laws in the country where you live. We always prefer to settle a concern directly, so please contact us first if something has gone wrong.

17. Changes to these terms

We may update these terms from time to time, for example when the law changes or when we change how we run the shop. The version on this page applies to any order placed while it is shown. The date at the top tells you when the terms last changed.

18. Contact us

For any question about these terms or about an order, please get in touch. You can also use our contact page or read our FAQ.

Customer service hours: Monday to Sunday, 8:00 AM to 4:00 PM MT. Average response time: within 12 hours.